In addition to provisioning phone numbers, you can also port numbers from your phone carrier into your Amazon Chime inventory. You can use ported numbers within Amazon Chime Business Calling.
Porting phone numbers into Amazon Chime
You create a support request to port existing phone numbers into Amazon Chime.
To port existing phone numbers into Amazon Chime
Do one of the following:
Open the Amazon Chime console at https://chime.aws.amazon.com/.
Choose Support, Submit request.
If you are an AWS Support customer, open the AWS Support Center page, sign in if necessary, and choose Create case. Choose Technical support. For Service, choose Chime.
For Category, choose Other.
For Subject, enter Porting phone numbers in.
For Issue or Description, enter the following:
For porting U.S. toll numbers:
Existing phone numbers to port in. Indicate the phone number type—Business Calling.
Billing Telephone Number (BTN) of the account.
Authorizing person’s name. This is the person in charge of account billing with the current carrier.
Current carrier, if known.
Service account number, if this information is present with the current carrier.
Service PIN, if available.
Service address and customer name, as they appear in your current carrier contract.
Requested date and time for the port.
(Optional) If you want to port your BTN, indicate one of the following options:
I am porting my BTN and I want to replace it with a new BTN that I am providing. I can confirm that this new BTN is on the same account with the current carrier.
I am porting my BTN and I want to close out my account with my current carrier.
I am porting my BTN because my account is currently set up so that each phone number is its own BTN. (Select this option only when your account with the current carrier is set up this way.)
Download the Letter of Agency (LOA) for Local Telephone Number Porting and fill it out. If you are porting phone numbers from different carriers, fill out a separate LOA for each carrier.
Do one of the following:
If you are submitting a support request from the Amazon Chime console, for Email, enter the email address associated with your Amazon Chime administrator account. Choose Submit request.
If you are creating a case in AWS Support Center Contact options, select a contact method. Optionally, for Additional contacts, enter email addresses of people to be notified of case status updates.
AWS Support lets you know whether your phone numbers can be ported from your existing phone carrier. You receive responses from AWS Support in one of the following ways:
If you submitted a support request from the Amazon Chime console, AWS Support emails the Operations contact specified under Alternate Contacts in the Contact Information for your AWS account. For more information, see Editing contact information in the AWS Billing User Guide.
If you created a case in AWS Support Center, you receive responses based on your selected contact methods and any email addresses you entered for additional contacts.
To submit required documents please follow the below steps:
Open the AWS Management Console at https://console.aws.amazon.com/.
After you are signed in to your AWS account, open the Amazon S3 upload link generated specifically for your account.
Choose Add Files.
Select the identity documents related to your request.
Expand the Permissions section, and choose Specify individual ACL permissions.
Choose Add grantee at the end of the Access control list (ACL) section.
Paste the key provided by AWS Support into the Grantee text box.
Choose the Read checkbox under the Objects section of the page.
Choose Upload.
After you provide the LOA, AWS Support confirms with your existing phone carrier that the information on the LOA is correct. If the information provided on the LOA does not match the information that your phone carrier has on file, AWS Support contacts you to update the information provided on the LOA.
(Optional) View the status of your porting request in the Amazon Chime console under Calling, Phone number management, Pending. AWS Support also contacts you with updates and requests for further information, as needed. For more information, see Phone number porting status definitions.
Assign Amazon Chime Business Calling phone numbers to individual users.
The phone numbers are not activated for use until after the Firm Order Commit (FOC) date is established, as shown in the following steps. For more information, see Managing phone number inventory.
After your existing phone carrier confirms that the LOA is correct, they review and approve the requested port. Then they provide AWS Support with a Firm Order Commit (FOC) date and time for the port to occur.
AWS Support contacts you with the FOC to confirm that the date and time works for you.
On the FOC date, the ported phone numbers are activated for use with Amazon Chime.