Porting phone numbers out of Amazon Chime
To port existing phone numbers out of Amazon Chime
Do one of the following:
Open the Amazon Chime console at https://chime.aws.amazon.com/.
Choose Support, Submit request.
If you are an AWS Support customer, open the AWS Support Center page, sign in if necessary, and choose Create case. Choose Technical support. For Service, choose Chime.
For Category, choose Other.
For Subject, enter Porting phone numbers out.
For Issue or Description, enter the phone numbers to port out. Indicate the phone number type as Business Calling.
Do one of the following:
If you are submitting a support request from the Amazon Chime console, for Email, enter the email address associated with your Amazon Chime administrator account. Choose Submit request.
If you are creating a case in AWS Support Center, for Contact options, select a contact method. Optionally, for Additional contacts, enter email addresses of people to be notified of case status updates.
AWS Support responds with an account ID and PIN to use when requesting the port from your new carrier. You receive responses from AWS Support in one of the following ways:
If you submitted a support request from the Amazon Chime console, AWS Support emails the Operations contact specified under Alternate Contacts in the Contact Information for your AWS account. For more information, see Editing contact information in the AWS Billing User Guide.
If you created a case in AWS Support Center, you receive responses based on your selected contact methods and any email addresses you entered for additional contacts.
When the porting process is complete and the phone numbers are ported to your new carrier, unassign and delete the phone numbers from your Amazon Chime inventory. For more information, see Managing phone number inventory and Deleting phone numbers.
Phone number porting status definitions
After you submit a request to port existing phone numbers into Amazon Chime, you can view the status of your porting request in the Amazon Chime console under Calling, Phone number management, Pending.
Porting statuses and definitions include the following:
CANCELLED
AWS Support cancelled the porting order because of an issue with the port, such as a cancellation request from the carrier or from you. AWS Support contacts you with details.
CANCEL_REQUESTED
AWS Support is processing a cancellation of the porting order because of an issue with the port, such as a cancellation request from the carrier or from you. AWS Support contacts you with details.
CHANGE_REQUESTED
AWS Support is processing your change request, and the carrier response is pending. Allow for additional processing time.
COMPLETED
Your porting order is completed, and your phone numbers are activated.
EXCEPTION
AWS Support contacts you for additional details needed to complete the port request. Allow for additional processing time.
FOC
The FOC date is confirmed with the carrier. AWS Support contacts you to confirm the date.
PENDING DOCUMENTS
AWS Support contacts you for additional documents needed to complete the port request. Allow for additional processing time.
SUBMITTED
Your porting order is submitted, and the carrier response is pending.